WILLIAM H. SPECTER 12346 Street Name Ave., San Francis., CA WO
555-555-5555 (Home) 555-555-5555 (Cell) email@resumewriters.com
Web•based tmining and off-site courses. Analyzes processes and recognizes areas that need improvement. Works well individually and consistently contributes in a team-oriented environment. Builds cohesive teams that achieve specific goals in challenging environments. • Proficient in MS Windows, MS Office (Word, Excel, PowerPoint, Access), Remedy and Vantive. • Superb interpersonal, communication and leadership skills.
PROFESSIONAL EXPERIENCE
OUTSOURCE SOLUTIONS DATA CENTER, Palo Alto, CA 2000 - Present IT Senior Systems Availability Analyst • rAetYw's scl=g te=gs":mmpal:te tin'immpleaymaielatbail'in tr(rtr h Zuat"pd1 aPnr=c==es" '— enterprise-wide changes to ensure conststent,nrepeat*table results. • Serves as the subject matter expert for Remedy; actively participates in the User Acceptance Testing (UAT, for all Remedy releases. Assisted in the Vantive-to-Remedy conversion, including all UAT, and training material reviews. • Sequences changes for monthly maintenance windows, including post-window testing. Generates requi. reports. • Oversees Remedy u. by IT staff to determine appropriate tool enhancements. • Trains individuals and departments in the Remedy tool and change processes.
ADDITIONAL EXPERTENCE
CALIFORNIA HEALTH SYSTEMS, San Francisco, CA IT Operator, 1998 - 2000 Payrol Specialist, 1997-1998 MARICETING HOLDINGS INC., San Francisco, NY Payroll/Part Administrative Assistant, 1996-1997
CONSOLIDATED SYSTEMS CORPORATION, San Francisco, NY Information Processing Specialist, 1990 - 1995
EDUCATION
LEARNING TREE INTERNATIONAL, San Francisco, CA Professional Certykation - Change Management, 2005
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