Jeff Bailey
1234$ Street Name Ave., Houston, TX 11111
555•555-5555 (Home) 555-555-5555 (Cell) email a resu mew riters.eom
Accomplished, results-oriented and meticulous Manager interested in continuing work in Telecommunications or working in Finance/Real Estate.
QUALIFICATIONS Outstanding
8+ year track record of telecommunications experience as a Customer Service Manager and Service Representative. 4.• Knowledgeable of software including ACTS, ASO, ASON, ESON, RDA, WEA, SI,. EXACT, 1.ASR. RIetpro, MS Word and MS Excel. Teaching expertise. • Superb leadership, supervisory, interpersonal, communication and coaching skills.
PROFESSIONAL EXPERIENCE
AT&T, Houston, TX Manager-Custom, Service • Coordinate product training for employees to ensure that all problems are effectively handled. • Supervise 3 service representatives and coach 12 employees on escalation handling and effective problem resolution. ➢ Improsed team productivity 81% within the first month by inspiring subordinates to reach D'• ePt=i)(e'Cl7i[tter department. hourly, individual by generating an order comparison tool. Saved about 525.000 in payroll costs by creating a process and checklist that offers E-Time. ▪ Recognized as the most productive team in UNE, for 8 months during 200,
1999 - Present
Service Representative (Austin, TX: 1999 - 2002)
"r Boosted revenue 110% iu year 2000 and 117% in year 200] by using excellent sales skills. 'r Received an "exceeds.expectations" performance rating by being a strong, consiscent perlomrer.
AMERITECH. Austin, TX Service Representative • Sen. as subject matter expert on Centre, PBX, DE, ADTS-E, DS0•3 and Frame Relay services for 26 representatives.
1997 - 1998
EDUCATION
TEXAS TECHNICAL COLLEGE, Austin, TX Course Study in Programming Analysis Majority of tekconummicationskuslomer service education has come ay way of self-study, manufacturer's training & certification courses, employer in-house study, and .on-the-job" training.
&amle provided by wwwresumewriters.com
1234$ Street Name Ave., Houston, TX 11111
555•555-5555 (Home) 555-555-5555 (Cell) email a resu mew riters.eom
Accomplished, results-oriented and meticulous Manager interested in continuing work in Telecommunications or working in Finance/Real Estate.
QUALIFICATIONS Outstanding
8+ year track record of telecommunications experience as a Customer Service Manager and Service Representative. 4.• Knowledgeable of software including ACTS, ASO, ASON, ESON, RDA, WEA, SI,. EXACT, 1.ASR. RIetpro, MS Word and MS Excel. Teaching expertise. • Superb leadership, supervisory, interpersonal, communication and coaching skills.
PROFESSIONAL EXPERIENCE
AT&T, Houston, TX Manager-Custom, Service • Coordinate product training for employees to ensure that all problems are effectively handled. • Supervise 3 service representatives and coach 12 employees on escalation handling and effective problem resolution. ➢ Improsed team productivity 81% within the first month by inspiring subordinates to reach D'• ePt=i)(e'Cl7i[tter department. hourly, individual by generating an order comparison tool. Saved about 525.000 in payroll costs by creating a process and checklist that offers E-Time. ▪ Recognized as the most productive team in UNE, for 8 months during 200,
1999 - Present
Service Representative (Austin, TX: 1999 - 2002)
"r Boosted revenue 110% iu year 2000 and 117% in year 200] by using excellent sales skills. 'r Received an "exceeds.expectations" performance rating by being a strong, consiscent perlomrer.
AMERITECH. Austin, TX Service Representative • Sen. as subject matter expert on Centre, PBX, DE, ADTS-E, DS0•3 and Frame Relay services for 26 representatives.
1997 - 1998
EDUCATION
TEXAS TECHNICAL COLLEGE, Austin, TX Course Study in Programming Analysis Majority of tekconummicationskuslomer service education has come ay way of self-study, manufacturer's training & certification courses, employer in-house study, and .on-the-job" training.
&amle provided by wwwresumewriters.com
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